Koru Casino Contact Details in Australia
Koru Casino support team is available 24/7 through live chat, email, and an online feedback form.
Live chat
Our live chat feature allows you to communicate directly with a support agent in real-time. Simply click on the chat icon located at the bottom right corner of your screen to start a conversation. Agents typically respond within seconds to questions about deposits, withdrawals, technical issues, game rules, and anything else related to your casino experience. With live chat, help is always just a click away.
For inquiries that do not require an immediate response, customers can email [email protected]. Emails are usually answered within 24 hours.
When emailing Koru Casino support, be sure to include key details in your message to help the agents address your inquiry efficiently. In your email’s subject line, briefly state your issue such as “Withdrawal error” or “Login troubles.” Describe your issue in detail, including any error messages you received, what device you were using, and steps you already tried to resolve it. You may also attach a screenshot.
| Issue Type | Details to Include |
|---|---|
| Deposit trouble | – Payment method – Exact deposit amount and time – Screenshots of error messages |
| Login failure | – Username/email – Device and web browser used – Any changes prior to issue |
| Game error | – Name of game – Last actions taken before error – Error message text if any |
Feedback Form
The online feedback form allows you to leave constructive suggestions, compliments for the Koru Casino team. You will need to fill out fields with your name, email address and a detailed description.
In your message, provide relevant details and context so the team can best assist you. For complaints, list the date, time, game, and specifics of the issue.
The team aims to thoughtfully consider all customer input through the feedback form to continuously optimize Koru Casino’s offerings.
| Objective | Details to Include |
|---|---|
| Report a technical issue | Date and time of issue, game you were playing, device and browser, description of the problem |
| Offer a suggestion | Explain proposed improvement, how it benefits customers, potential implementation |
| Give a compliment | Name of specific staff member(s), details of what they did well |
Tel: +61 2 93401060
Address: 2/4 Purser Ave, Castle Hill NSW 2154, Australia
